Refund policy

Effective date: August 31, 2026

We want you to feel confident when ordering from Gymfit24.store. This policy explains how returns, cancellations, damaged items and refunds are handled.

30-day return window

You may request a return within 30 days after the item is delivered. To be eligible, the item must be unused, in the same condition in which it was received, and returned with all included parts, accessories and original packaging where reasonably possible. Proof of purchase is required.

How to request a return

Contact support@gymfit24.store before sending an item back. Include your order number, the reason for the return and any relevant photos or video. If the return is approved, we will provide the correct return instructions and return address.

Do not send a return to the address shown on the original parcel or to our registered business address unless customer support has specifically instructed you to do so. Items returned without prior approval may not reach the correct return location and may not be eligible for a refund.

Return shipping

For a standard return where the item is not damaged, defective or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service and keeping the shipping receipt.

If an item is confirmed to be damaged, defective or incorrect, Gymfit24.store will cover reasonable return shipping costs or provide another appropriate resolution.

Damaged, incorrect or missing items

Inspect your order after delivery. Contact us within 7 days if an item is damaged, defective, incorrect or incomplete. Include your order number and clear photos or video where possible. Keep the item and packaging until our review is complete.

Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation is available before order processing has started. Once processing or shipment has begun, cancellation may no longer be possible and the return procedure will apply after delivery.

Refunds

We will notify you when a return or refund request has been reviewed. Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund to your account.

If you have not received an approved refund after allowing reasonable processing time, contact your bank or payment provider first, then contact us at support@gymfit24.store.

Exceptions

Gift cards, items clearly marked as final sale before purchase, and items that have been used, damaged after delivery or returned without all essential components may not be eligible for a standard return, except where mandatory consumer rights apply.

Contact

Gymfit24.store is operated by HASSAN'S SERVICES AND TRADING, organization number 915 736 955. Registered business address: Odvar Solbergs vei 14, 0970 Oslo, Norway.

Email: support@gymfit24.store

This policy does not limit any mandatory consumer rights that apply to your purchase.